*
= required
General Questions
Name
Dealer you purchased from
Salesperson
Phone
Fax
Email
Which Prairie View Industries products did you purchase
How did you find our product?
Internet
Catalog
Friend
Tradeshow
Other
Would you allow us to use your name and comments in our marketing materials?
Yes
No
Please contact first
Ratings: 5 = highest or strongly agree, 1 = lowest or strongly disagree
Product / Service Literature
*
Is catalog information / data accurate?
5
4
3
2
1
N/A
*
Is catalog information / data easy to understand?
5
4
3
2
1
N/A
*
Are technical specifications accurate?
5
4
3
2
1
N/A
*
Are technical specifications easy to understand?
5
4
3
2
1
N/A
Comments
Ordering Process
*
Rate the relative ease of ordering products/services?
5
4
3
2
1
N/A
*
Was the Customer service staff knowledgeable about products?
5
4
3
2
1
N/A
*
Was the Customer service staff courteous at all times?
5
4
3
2
1
N/A
*
How well were you kept informed of any product/service delays?
5
4
3
2
1
N/A
Comments
Product Quality
*
Does Product perform as expected?
5
4
3
2
1
N/A
*
Rate the Products Fit and Finish
5
4
3
2
1
N/A
*
Rate the Products workmanship
5
4
3
2
1
N/A
Comments
Product Receipt
*
Did your order arrive on time as promised?
5
4
3
2
1
N/A
*
Were products adequately protected from damage during shipment?
5
4
3
2
1
N/A
*
Was a Packing List or other shipping records enclosed?
Yes
No
*
Did directions/instructions for use accompany the product?
Yes
No
*
Were directions/instructions for use accurate and easy to understand?
5
4
3
2
1
N/A
Comments
Product Returns / Warranty Claims
*
Was the Product Return Policy clear, accurate and easy to understand?
5
4
3
2
1
N/A
Was the Warranty Claim Policy clear, accurate and easy to understand?
5
4
3
2
1
N/A
Comments
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